Help / FAQ

Welcome to our Help/FAQ page. We hope you find the answers to any questions you may have about our website, products, and services. If you can't find what you're looking for, please don't hesitate to contact us at support@acpcovers.com

Ordering

  • How do I place an order? To place an order, simply add the items you'd like to purchase to your shopping cart and proceed to checkout. You'll be asked to provide your billing and shipping information, as well as your payment details. Once you've reviewed and confirmed your order, it will be processed and shipped to you.

  • Can I cancel or change my order? If you need to cancel or change your order, please contact us as soon as possible. If your order has already been shipped, we may not be able to make any changes, but you can return the items for a refund in accordance with our return policy.

  • What forms of payment do you accept? We accept Visa, Mastercard, American Express, and Discover, as well as PayPal and other major credit cards.

Shipping

  • How much does shipping cost? Shipping costs vary depending on the size and weight of your order, as well as the shipping destination. You can estimate the shipping cost for your order by adding the items to your shopping cart and entering your shipping information.

  • How long will it take for my order to arrive? Delivery times vary depending on the shipping destination and the chosen shipping method. You can view the estimated delivery time for your order in the shopping cart or at checkout.

  • Do you ship internationally? Yes, we ship to many countries around the world. You can view a list of available shipping destinations and the corresponding shipping fees in the shopping cart or at checkout.

Returns

  • What is your return policy? We accept returns within [number] days of delivery for most items in new, unused condition. Some items, such as custom or made-to-order products, are not eligible for return. Please see our full return policy for more information.

  • How do I return an item? To return an item, please contact us to obtain a return authorization. Once you have received a return authorization, you can ship the item back to us using the shipping method of your choice. Please be sure to package the item carefully to avoid damage during shipping.

  • How long does it take to process a return? We aim to process returns within 30 days of receiving the returned item. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or credit card issuer.

Contact us

  • How can I contact you? You can contact us by email at support@Acpcovers.com. Our customer service team is available Mon-Fri from 8am-5pm.